Mobile Integrated Healthcare CQI Coordinator

Site: The Spaulding Rehabilitation Hospital Corporation

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Under the direction of the Clinical Manager, Mobile Integrated Healthcare, the CQI Coordinator assumes the primary responsibility for the implementation and coordination of the Mobile Integrated Health Quality Improvement and Quality Assurance Program (QA/QI) and staff development. The CQI Coordinator will work closely with the MIH Clinical Manager to maintain a robust quality assurance and improvement and education program for all MIH activities in the Department. This individual will be expected to operate with a reasonable degree of independence demonstrate good judgment and work ethic in the performance of their duties.

The CQI Coordinator will also work with Field Training Officers and field personnel to improve the delivery of MIH Services by improving the accuracy and efficiency of the department’s processes and procedures, as well as monitoring metrics which represent the quality of care delivered and the reporting mechanisms for the delivery of care. This position requires the ability to exercise independent judgment in evaluating cases, determining necessary educational initiatives, and communicating with crews as well as a working knowledge of existing regulations, policies, and protocols.

 

Qualifications

Principal Duties and Responsibilities: 

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Participates in research, development, implementation, and maintenance of all data collection, data review, and QI projects/audits as required by the Executive Director, Operations Manager and/or Clinical Manager.
• Review electronic patient care records for quality and completion; provide appropriate feedback to improve provider’s reports.
• Report Protocol violations, poor patient care and areas of concern to Clinical Manager.
• Works with the MIH Operations and Clinical Managers with patient care data interpretation and analysis for overall system improvement.
• Assist in the implementation of the MIH quality assurance plan.
• Act as an educational resource for field employees and management.
• Provide classroom in a variety of EMS related subjects.
• Keep abreast of current Massachusetts State OEMS guidelines.
• Stays abreast of industry trends, educational needs, and operational needs related to Emergency medical services and mobile integrated healthcare; recommends program enhancements, based on data and evidence.
• Enhances own professional growth and development through participation in company-sponsored training, continuing education, current business and industry publications, in-service meetings, and workshops.
• Treats all information and data within the scope of the position with appropriate confidentiality, including maintaining all policies and practices to protect PHI data and follow HIPAA guidelines.

·         Provides excellent customer service and communication to patients, facilities, and corporate departments.

·         Keeps well-informed of legislative and regulatory developments, new administrative techniques, and current issues through a commitment to continuous personal and professional development and quality improvement. Instills an awareness of customer service throughout the team.

·         Treats all in