Supply Chain and Fulfillment Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Supply Chain and Fulfillment Manager

What does a successful Supply Chain and Fulfillment Manager do at Fiserv?

One of the key values at Fiserv is to earn client trust every day. As an integral part of the Global Business Solutions group at Fiserv, you will help maintain that trust. You'll provide consulting and project management services to Fiserv clients across the globe while coordinating with supply chain partners and overseeing the day-to-day operations of gift card fulfillment.

By managing relationships with suppliers and internal teams and maintaining high standards of customer service, you'll ensure that all client service level agreements are met. Through maintaining key performance indicators (KPIs), generating detailed reports, and ensuring data accuracy, you'll be a key factor in driving continuous improvement in our supply chain processes.

What you will do:

• Manage daily fulfillment operations with suppliers to ensure client service level agreements are met
• Support clients and internal teams in gathering, defining, and documenting card, carrier, and packaging specifications, as well as identifying and mitigating issues and risks
• Provide quotes and proposals for new and existing products and services based on client needs
• Manage the receipt process of cards and collateral to ensure they meet supplier specifications and shipment guidelines
• Maintain documentation and project trackers for supplier requirements, reporting, and analytics
• Manage milestones to ensure all tasks are completed on time for onboarding new clients to the fulfillment and inventory management solution
• Forecast client inventory needs based on past usage and future requirements
• Engage with suppliers to define and communicate closure dates, development windows, and freezes to clients and internal teams

What you will need to have:

• 5+ years of experience in project management and leadership
• 5+ years of client-facing experience in a relevant client service role
• 5+ years of experience coordinating between clients and suppliers
• 5+ years of work experience using advanced features of Microsoft Office 365, namely Excel
• Ability to travel 15-25% of the time
• Associate's degree in business management, or a related field, or an equivalent combination of education and/or military experience

What would be great to have:

• Bachelor's degree
• Experience in print production
• Experience in the financial services industry

Important info about this role:

• We’re better together! This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not