Director, Program Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Product Operations Director, Program Manager will be an integral part of our Product Operations team supporting the Product Management organization to ensure superior operational delivery for product initiatives. In this role, you will be responsible for managing strategic cross-functional global initiatives that include, but are not limited to, the following lifecycle activities: product requirements, product build, training, legal, marketing, commercialization/go-to-market activities, and client communication. Additional tasks include providing regular status reporting, product roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Product Managers, Product Development, Marketing, Sales, Customer Service, and Visa cross-functional teams in a Global environment. The ideal candidate is a motivated self-starter with leadership and management qualities and can work independently in a fast paced, ambiguous environment with limited oversight. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.  The ideal candidate will have a strong sense of ownership and demonstrated leadership skills.

RESPONSIBILITIES:

• The Director, Program Manager will lead project planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
• Leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
• Establish and manage client expectations through-out the project lifecycle; follow defined scope management processes
• Define Communication Plan to ensure appropriate Cybersource and Visa Stakeholder involvement and communication is in place
• Report and escalate issues, with mitigation and path to resolution
• Identify risks, perform risk analysis, effectively manage risks; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate; Follow defined Risk Management processes
• Oversee and ensure all program status materials are compiled and completed in a timely manner.   Document and distribute project and activity status on regular basis to key stakeholders and executive leadership. 
• Collaborate with Product Managers to manage key performance metrics and assist with budget management and roadmap documentation
• Assess existing processes and identify opportunity for improvement
• Participate in other project related activities, as requested
• Coach, review, and/or delegate work to lower- level professionals

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12+ years’ experience as project manager, delivering complex business sponsored projects. Ideal candidate will have deep knowledge and experience with all aspects of software development life cycle and go-to-market/commercialization aspects of introducing a new product or feature
  to the market. Activities include planning, execution, market launch, and will require experience managing cross functional and global project teams in a matrixed environment.
• PMP certified with current cr