Employment Specialist 3 (WSS3): WorkSource Auburn

Posting number: 2026-06476

Department: Employment Security Department

Division: Workforce Services

Job classification: WORKSOURCE SPECIALIST 3

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Social Services, Diversity Management/EEO, Customer Service, Organizational Development, Training, Community and Social Services, Education, Training & Library

Summary

Our ideal candidate has excellent communication and interpersonal skills, a strong ethical framework, and a commitment to staying abreast of current trends and best practices in the field of human resources and organizational development.

The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.

About the Workforce Services Division:

Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Examples of duties

As an Employment Specialist, you’ll provide personalized support both in the office and through community outreach to help individuals achieve their employment goals. Your excellent communication and tech skills will be crucial in building trusting relationships and managing program requirements. If you’re passionate about helping others and enjoy a dynamic, collaborative environment, apply today to support our mission of connecting job seekers with employers! This role is located in Auburn, Washington and requires in-person attendance reporting to the WorkSource Auburn office.

Some of your daily tasks include but not limited to:

• Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs. 
• Use skill, interest, aptitude tests, as well as  informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement. 
• Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources. 
• Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
• Answer phone calls and direct to the appropriate team, provide timely responses to customer emails and engage in face-to-face interactions.
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job interviews.
• Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor. 
• Monitor WorkSource program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers. 
• Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility
• Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.

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