Director, Employee Experience – Communication & Engagement Solutions

As an EX Director within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication/digital solutions, and will be responsible for seamlessly and intuitively connecting solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark).You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats. 

 

Key Attributes  

Chief Navigator. Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services. 

Master Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes – for the business and clients alike. 

Business Builder. Proven ability to efficiently close the sale. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions.  

Knowledge Pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.  

Calm Maker. Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity. 

Excellence Seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.  

Dedicated Mentor. Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive. 

 

The Role: 

Sales  

Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales 

Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture) 

 

Delivery  

Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success 

Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration 

Advise and influence executive-level decision-making  

Oversee and execute on contractual commitments for effective financial management and business success 

Use modern/digital solutions to support/cultivate the desired experiences  

Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards 

Contribute to the development of intellectual capital, new tools and approaches 

 

 

The Requirements:

10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience. 

Superior ability to influence and collaborate with senior management and work across all levels of an organization 

Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred 

Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies 

An executive presence with polished and well-developed facilitation, written, web and oral communication sk