Jobs and Careers

Spanish Bilingual Call Room Staff - Healthcare (ZR_19433_JOB)

UKRemotefull_timeVerifiedPosted 24 Jan 2025

About the role

This is a remote position.

Schedule:

Monday to Thursday 8:30 am to 05:00 pm and Friday 8:15 am to 03:00 pm Los Gatos, CA Time with 30-mins unpaid break
Client Location: Los Gatos, CA

Job Description: We are seeking compassionate and efficient Call Room Staff to join our dedicated team that provide treatment plans and rehab solutions for any acute or chronic pain condition.. The ideal candidate will have a high level of empathy, excellent communication skills, and the ability to think quickly under pressure to assist patients in distress. This role is vital in providing support to individuals experiencing pain, ensuring their concerns are addressed with patience, understanding, and professionalism. This person will work in our very busy call room answering an average of 60 calls a day with great customer service, kind voice, knowledgeable about our policies and practices and make outbound calls to patients to help them to get schedule with a positive demeanor.

Qualifications:
2 years experience in a busy call room
2 years experience with EHR systems: scheduling
2 years healthcare experience (HMO, PPO, Authorizations)
Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time)

Background:

Creating and maintaining spreadsheets
Appointment scheduling
Very professional in all communications: verbal, text and email
Very clear spoken in English and Spanish
Must be a good listener
Ability to solve problems
Fast learner – Remember what they have been trained to do
Detailed
Self-starter

Requirements

Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills
Must have an extra computer monitor and Adobe access
Great listening abilities
Strong organizational and time management abilities
Ability to work independently and remotely
Experience with Jot Forms or similar software is preferred, but not required
Understand our policies and REMEMBER how to implement them.