Jobs and Careers

Materials Customer Support Administrator

Kansas City, United Statesfull_timeVerifiedPosted 11 Feb 2025

About the role

Summary: In close cooperation and coordination with the Materials Supply Planning, Direct Purchasing Specialist and Materials Business Unit Manager, this position will interface with MULTIVAC’s Materials Sales Directors and representatives, customers, film suppliers, warehousing partners, logistics partners and internal MULTIVAC colleagues to facilitate the sales process. This role will enter sales orders, monitor warehouse sourcing, confirm customer pricing is up-to-date, coordinate with logistics partner and monitor the overall fulfilment of customer orders. Time Utilization: This position will require minimal travel of up to 5% of the time. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate trade show, culinary events and customer schedules.Essential Duties and Responsibilities include the following (other duties may be assigned as needed):

Work closely with MULTIVAC Materials Sales Representative to review, verify and enter customer film/pouch sales orders and order confirmations. Utilize central pricing database and inventory views to place customer orders in the SAP order entry system. Monitor the pricing database, per customer, to ensure the updated and correct prices are being utilized. Engage in regular communication with Sales on client activity, issues, trends, pricing, order patterns, and changes.
Work with internal and external warehouses and third party logistics providers to ensure all orders ship on time and meet customer expectations
Ensure efficient and timely transfer of shipping information to the Accounting Department to facilitate customer invoicing.
Work with Materials Sales Representatives to address pricing discrepancies
Review incoming orders for compliance with Blanket/Stocking Agreements, Film Bundling Agreements or issued price quotations. Review order for completeness according to procedures.
Work in close contact with Materials Business Unit Manager and Materials Supply Planning Specialist to best manage and assess existing inventory/incoming inventory and release orders accordingly
Coordinate shipment of sample film rolls and sample film for new MULTIVAC equipment orders, based on sales demand
Manage the SAP process of slitting existing rolls of film to narrower widths to satisfy film sample requests or rush shipments; passing on costs, if appropriate
Interface with demo team for trials with prospects or customers
Order printed film from external printing converters
Interact with customers via phone and email to provide information in response to inquiries about products, order status, and to handle and resolve service related complaints. Proactively inform customer of delays.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor’s degree in business or related field and two years related experience; or equivalent combination of education and experience. Prefer two years or more in one or more of the following: customer service, sales support, business management, supply chain management, logistics, and warehouse management. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office,