Field Network Engineer

Field Based Position - South Pittsburgh to Morgan Town and Greensburg

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Field Network Engineer is a field-based, customer-facing role that installs, services, maintains and modifies equipment at our customer sites. We take a holistic approach in solving our customers' toughest problems. Our Field Network Engineer represent the "Face of CDK" to the customer.

We are seeking positive, hardworking candidates who are a motivated self-started that works well independently with little or no supervision, but who thrives in a team environment. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail oriented leaders that focus on execution, meet commitments, with a passion to exceed customer expectations.

Responsibilities

• Install and perform onsite repairs of simple network products.

• Provide 24 x 7 support for Clients and other FSR's when requested.

• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.  

• Respond to and resolve assigned onsite preventative and corrective maintenance calls

• Provide high quality installations, upgrades of all computer equipment sold by CDK.

• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)

• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.

• Continued education to remain current and increase knowledge on new and existing equipment.

• Represent CDK in a personal and professional manner when responding to onsite service related issues.

• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.

• Obtain meaningful results from projects assigned and/or approved by supervisor.