Customer Service Specialist, Italian & English (6 months contract)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

We are hiring for a Customer Service Export with fluent English and Italian to cover a maternity leave of 6 months. This position is located in Terrassa (Barcelona) and offers 3 days of remote work per week after the initial training.

As a Customer Service Specialist, you will be focused on handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to increase market growth within the Export region.

Role Responsibilities:

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for our customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customers inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customers activities

Relevant Experience and Skills:

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Fluent English and Italian is a must
• Flexibility, ability to multitask, to manage time and to adapt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a time player

Job offer:

• Temporary contract of 6 months (to cover a maternity leave)
• Flexible work schedule (7.30 - 9.30 to 16.30 to 18.30)
• Terrassa based, but a daily shuttle bus is provided from Plaza España (Barcelona city) to our office
• Hybrid working model (3 days of remote working per week)
• Initial training in the office (1 month)
• Competitive salary & monthly meal allowance
• Great atmosphere during office days, with free coffee and fruit
• International work environment

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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.