Enterprise Project Manager

About InvoiceCloud: 

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Summary of the Job:

The Enterprise Project Manager is responsible for planning and executing complex, new technical implementation projects to customers of Invoice Cloud. The Enterprise Project Manager will use their experience and knowledge of Invoice Cloud technology, organization, industry, and partners to lead cross-functional teams delivering multifaceted projects often involving new technical integrations and non-routine solutions.

The role is a key member of the Operations team. Working in unison with implementation managers, your responsibility is to manage technical implementation projects in the insurance vertical. The role is responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering projects that drives revenue and provide business value to customers.

Working closely with Invoice Cloud Engineering, Product, Alliances, Sales, and Client Services teams, the EP / SR PM will lead all aspects of project delivery including definition, execution, risk management, and performance monitoring/reporting. The EP / SR PM takes initiative and exercises independent judgement to define appropriate courses of action where no precedence exists.

Essential Responsibilities:

The expectation is that as an Enterprise Project Manager you will:

• Manage high-profile, non-routine, technically complex, and strategically vital projects
• Understand scope by having a clear high-level understanding of our product offering
• Create and manage project plans and schedules for assigned projects
• Effectively forecast delivery timelines and deliver on organizational and department goals
• Anticipate risk and have mitigation strategies in place
• Can report projects status at any given time
• Provide proactive, accurate and timely communications to internal and external stakeholders, including providing clear and concise leadership updates
• Have a positive and respectful attitude towards clients, vendors and everyone who interacts with you
• You thrive in ambiguity and like building processes instead of having your tasks laid out for you step by step
• You are a strong leader who enthusiastically serves product and project teams
• Plan, document, manage and track multiple projects from project initiation to project closing
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
• Work cross functionally internally to solve implementation challenges
• Serve as primary point of contact/driver for project completion with existing customers through implementation
• Coordinate all implementation activities including those executed by Implementation Managers (SMEs), IT developers, QA resources, Marketing, Finance, Training and Client Services.
• Mentor less experienced colleagues in PM best practices and processes
• Your core values of humility, generosity, empathy, and trust affect every aspect of your work

 

Required Knowledge and Skills:

• Worked in a software development environment, preferably SaaS based solutions
• Customer driven, results focused, and technically savvy
• Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
• Positive attitude and willingness to learn
• Excellent written and verbal communication skills - both phone and email
• Background in delivering projects for external