Order Management Specialist (Hybrid)

General information

Location: Northridge - California, USA Job Family: Sales Worker Type Reference: Regular - Permanent Pay Rate Type: Salary JOB ID: R-38697-2024 Apply

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Description & Requirements

About the Role

As the Order Management Specialist, I will support the overall customer experience and satisfaction from time of purchase order receipt to time of order delivery. This role will work closely with our Dealers, distributors, sales, supply, and warehouse teams to ensure all customer requirements are executed as expected. The OM Specialist will collaborate with the various stakeholders to anticipate requirements and challenges and bring a collaborative spirit to address these items.  The Order Management Specialist will strive for complete vendor compliance in all cases with the support of their team.

What You Will Do

The Order Management Specialist will manage customer requirements acting as the single point of contact for the customer and our internal teams. This includes issues resolution, material availability, backorder management, delivery as well as supporting day to day activities of the team, the Order Management Specialist will need to support our customers and sales team with our Dealer Portal and EDI Process.

• Work cross-functionally with Sales, S&OP, Transportation and logistics, finance, and marketing to ensure business goals are supported.
• Respond swiftly and resolve critical situations that impact customer service delivery and KPIs/SLAs.
• Key Accounts Management/ Ownership.
• Ensure Adherence to Vendor Compliance requirements driving the reduction and elimination of fines.
• EDI issue resolution 850, 856, 842, 810,3P 940 (outbound & inbound).
• Support Vendor Port