Client Support Specialist

Company Description

With over 20 years of experience and 700+ associates across 7 different countries, CJ Affiliate (formerly Commission Junction) is the most trusted and established name in performance marketing.  

We specialize in cultivating partnerships between top brands and trusted publishers to help them drive revenue and grow their businesses. CJ’s industry-leading solutions and services are what makes our innovative marketing technology (“martech”) the platform of choice for over 3,800 global brands across all industries including retail, travel, finance, technology, and home services. As part of Publicis Groupe, our data capabilities, future-focused tech, and strategic expertise power meaningful connections so brands can reach consumers wherever they are.  

We take just as much pride in our innovative technology and comprehensive data as we do in the expertise and dedication of our people. Our collaborative teams are equipped with advanced tools, training, and career development opportunities in order to provide our clients with cutting edge solutions, strategies, and support that drive meaningful results. Our people are at the heart of it all—people who dare to think big. 

So, what is Affiliate Marketing? 
Think about the last time you bought something online. Maybe your favorite influencer shared a product that caught your eye. Perhaps you already knew what you wanted to buy, but there were so many options that you needed help from a trusted review site. Or maybe you simply love combing coupon sites for hot deals. However you finally made your purchase, chances are you interacted with affiliate publishers along the way—whether they influenced you, provided helpful information, or made sure you got the best price. CJ provides the performance marketing platform that connects brands with these publishers to create valuable resources frequently used by shoppers such as yourself.  

Here's why you’ll love working here!
In addition to competitive salaries, 401K matching, wellness reimbursement programs, life insurance, comprehensive medical, dental and vision coverage, we also offer...

• Flexible time off, no accrual necessary 
• Paid holidays 
• Company-sponsored team building events 
• Business Resource Groups 

• Annual recognition awards 
• Flexible work arrangements 
• Parental bonding leave 
• Back-up child/elder care 
• Employee discount program  

• International SOS program  
• Employee referral program

… just to name a few of our great perks!

Job Description

Client Support Specialists play a key role in supporting CJ’s advertisers and publishers. Client Support helps advertisers and publishers with a wide range of questions, from the basics of affiliate, to day-to-day management requirements, to advanced topics like reporting. Additionally, Client Support works with our Publisher Development team to assist with high priority issues and identify clients with high management potential. Client Support Specialists are subject matter experts on CJ matters, providing best in class support for prioritized clients.

Do these things interest you? You will:

• Become a subject matter expert in many things CJ
• Learn the basics of the CJ user interfaces
• Implement key processes for day-to-day management and success for affiliate programs
• New CJ product and documentation offerings to share with clients
• Provide best in class support to managed clients through their account teams via internal support systems and to CJ’s advertiser and publisher bases through online and phone channels.
• Provide troubleshooting assistance for a variety of general and technical issues based on your subject matter expertise.
• Work on goals and projects that will enhance the client experience, such as automating team processes or enhancing documentation for clients.

Qualifications

• You have a Bachelor's Degree or related work experience.
• Strong customer service skills with at least 1-2 years of experience in a position that involves direct client interaction.
• Excellent phone, written, and interpersonal skills.
• Ability to collaborate on a team
• Strong problem solving, analytical, and follow-through skills.

Additional Information

CJ is the leader in Affiliate Marketing.  We take pride in our innovative technology, comprehensive data solutions and our people.  We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.   

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