TDCJR: SERVICE MANAGER

Job Summary

Produce profits, control costs, develop a strong department and oversee the day to day operations of the department and employees.

Essential Functions

• Produce departmental profits by:
  • Establishing and attaining realistic sales, expense, and net profit objectives.
  • Maintain expense controls.
  • Merchandising and advertising effectively as approved by the GM
  • Establishing a competitive pricing policy
  • Assuring customer satisfaction
  • Properly manage all department employees and facility

• Control costs by:
  • Seeing that the company receives full value for time and materials purchased
  • Getting competitive bids and purchasing supplies only when necessary
  • Being alert to practices that waste supplies, time and utilities
  • Controlling the investment in inventory
  • Being aware of improvements that can be made in existing practices within the scope of responsibility
  • Solving concerns and opportunities
  • Making maximum use of the existing space
  • Developing, utilizing, and maintaining good security measures and preventing pilferage in the areas of purchasing, shipping and receiving, and facilities

• Develop a strong department by:
  • Assuring that all employees have a thorough understanding of their duties and responsibilities
  • Providing programs to improve the productivity of each employee so that his/her standard of living will rise as a result of accomplishments
  • Having at least one person qualified to fill any specific assignment in the department, including managerial duties
  • Reviewing employee wages at regular intervals
  • Developing programs to promote any employees with a desire for advancement

• Consult the General Manager of:
  • Personnel changes or promotion/pay changes
  • Any expenditure out of the ordinary
  • Inventory increases
  • Training for any employee, including managerial training
  • Any factory programs of a special nature whether or not they involve expenditures

• Establish policies and procedures that encourage:
  • Skill and knowledge for all Department Personnel
  • Good attitudes and a pride in personal and dealership appearance
  • A sense of job responsibility by all personnel in the Department

Pre-Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

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