Senior Complex Claims Adjuster - Casualty

Join us as a Claims Adjuster to grow your experience in handling complex claims. 

Make your mark in Claims 

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.   

How you will create an impact 

• Focused on Commercial Claims, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.   

• You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines. 

• Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral.   

• You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling. 

• In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.  

What you’ll need to succeed 

• Knowledge of legal / regulatory and litigation / procedural requirements for Claims  

• Specialist knowledge of Commercial Claims technical claims topics is preferred.  

• At least some experience in negotiation, mediation, and arbitration.  

• Policy language skills enabling accurate and consistent policy wording interpretation.  

• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices. 

• Strong communication, time management, administrative and report-writing skills. 

Ready to accelerate your career? We would love to hear from you. 

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to of