Customer Service Representative/Recruiter

Overview

Knowledge Services, a leading multidisciplinary organization in the professional services, consulting, software, and cybersecurity industry, is seeking a Customer Service Representative/Recruiter to support our Workforce Management Team.

 

The Customer Service Representative/Recruiter is a vital member of the Workforce Management Team and will collaborate with a diverse range of clients. The Customer Service Representative/Recruiter will identify, recruit, and screen potential employees for specific positions at the client’s company or organization.

 

This role represents a unique opportunity to become a key member of an exciting and growing organization, driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others.

Responsibilities

• Develops, facilitates, and implements all phases of the recruitment process.
• Act as a partner and consultant to the hiring managers, ensuring excellent client delivery.
• Screens candidates, selects qualified and interested candidates for the interviewing phase, and then connects viable candidates with clients or hiring managers.
• Accounts for all aspects of relevant documentation and tracking detail in accordance with client needs.
• Follows up with clients or hiring managers after the interview process to determine whether a placement can be made; collects feedback when placement is unsuccessful.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the organization’s needs.
• Assists with job posting and advertisement processes.
• Guides and prepares candidates on the interview and hiring process.
• Ensures compliance with federal, state, and local employment laws, regulations, and company policies.
• Performs other duties as assigned.

Qualifications

• 0-1 years of recruiting/staffing or customer service experience 
• Strong ability to screen and interview candidates within an appropriate and consistent timeline.
• Proven aptitude to execute in a fast-paced, high-volume environment.
• Positive attitude
• Detail-oriented
• Ability to manage multiple priorities.
• Demonstrate excellent communication and follow-up skills.
• Must be able to travel (drive) to client offices.
• Knowledge of and the ability to utilize Applicant Tracking Systems (ATS)
• Proficient in Microsoft Office Suite
• Bachelor’s Degree preferred

Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.  At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:

• Medical coverage, including employer match program for Health Savings Accounts (HSAs)
• Generous 401k retirement plan with employer match
• Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
• Dental and Vision insurance
• Company-sponsored life insurance, with options for additional coverage
• Short- and Long-Term Disability (STD and LTD) benefits
• Pet insurance
• Maternity, Paternity, and Military benefits
• Baby on Board program
• Paid Time Off package
• Company Anniversary Bonus program
• Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
• A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more

 Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services.  We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.  As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships.  We believe titles do not define a person but provide a framework to each person’s endless potential.  Our focus on improving our team, product and p