Application Support Engineer

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    

Who You Are The Application Support Engineer will be responsible for providing technical support, resolving software incidents, and providing implementation and operational maintenance of enterprise applications. This role consistently collaborates with cross-functional teams to drive service requests and business initiatives to prompt and accurate resolution while maintaining a focused, customer-centric approach.

What You'll Do

• System Integration and Application Maintenance  
• Maintain and improve existing applications, both internal and third-party.  Integrate various software components and third- party programs.  
• Validate data flow between systems to facilitate data integrity.   
• Observability and Monitoring 
• Analyze ticket velocity and content to rapidly identify emerging issues. 
• Classify work efforts (type and effort) accurately to aid in trend detection and capacity planning.  
• Troubleshooting and Support 
• Diagnose and resolve technical issues and system errors. 
• Provide technical support and guidance to end users/team members (internal & cross-functional). 
• Support teammates in upgrades, integrations, and projects.    
• Documentation and Training 
• Author and maintain comprehensive documentation for system configurations, processes, and changes. 
• Identify and execute on opportunities to provide training to internal and/or external team members. (Note: This includes the development of materials and delivering training sessions.) 
• Maintain accurate records of analysis and work performed within a centralized issue-tracking tool.  
• Collaboration and Communication 
• Communicate proactively with stakeholders to understand requirements and provide updates.  
• Effectively work independently or in collaboration with cross-functional teams including developers, analysts, and program/project managers.  
• Compliance and Standards 
• Maintain technical awareness of industry standards and best practices. 
• Complete required training as assigned including, but not limited to, company, industry, and security awareness.  
• Project Management 
• Coordinate with other teams to ensure project milestones are met. 
• Lead projects as assigned, including contributing to plans, establishing deliverables, and maintaining project status. 

What You'll Need

• Bachelor’s degree in information technology, Computer Science, or equivalent work experience. 
• Minimum of 2 years of experience with supporting and/or managing 3rd party Enterprise Server and Cloud application platforms (i.e. Salesforce, Atlassian products – Jira, Confluence, Bitbucket, and Opsgenie).
• Application platform certification preferred.   
• Working knowledge of database functionality with basic skills in SQL and SOQL. 
• Minimum of 2 years of experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, AWS, Google Cloud. 
• Minimum of 2 years of experience working with various SDLC methodologies such a