Project Manager, Customer & Sales Operations

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Project Manager is an integral role within the Americas Healthcare business unit and will deploy project management methodologies and tools to implement process and systems improvements.  These include Lean initiatives, software implementations/upgrades, operational efficiencies, and organizational changes.  The Project Manager has responsibility for managing and executing large cross-functional projects within the Americas Healthcare business unit.  The position will work cross-functionally with groups such as Sales, Service, Marketing, Training, Finance, Operations, and IT with the objective of driving projects to completion, on time and at/under budget.

 

Duties

1. Manages and leads technology and Healthcare business units projects through all stages from initiation through closure
2. Define, develop and implement specific improvement opportunities as they relate to the efficiency and profitability of the Americas Healthcare business unit
3. Lead the planning, directing, coordinating and driving of multiple projects, varying in size and scope and recommend revisions in project work plans as appropriate to meet changing needs and requirements
4. Facilitates the definition of projects’ scope, goals and deliverables throughout the initiation phase
5. Manages multiple cross-functional projects using formal project management methodologies
6. Coordinates intradepartmental projects and resources as required
7. Maintains project plans that accurately reflect task owners, completed and future work including timelines, milestones and dependencies
8. Identify and define resource requirements and assignments
9. Manage all STERIS and non-STERIS resources assigned to the effort, including defining each team member’s role and responsibility
10. Effectively apply stage/gate methodology and enforce project standards
11. Prepare and present reports defining project progress, problems and solutions
12. 1Develop a project agenda and prioritize based on impact and timelines
13. Drive project teams to make decisions, complete tasks, and execute the plan based on defined deliverables and timelines
14. Develop scorecards and metrics for each initiative to track progress and share with leadership and team members
15. Use Lean philosophies and methodology for process improvement
16. Prepare, conduct and facilitate Kaizen events as needed
17. Gather statistical data to support identified opportunities
18. Measure implemented solutions

Change Management

1. Document new processes and procedures
2. Implement process, technology or organizational changes based on determined solutions
3. Prepare and deliver all communications related to the initiative
4. Prepare comprehensive implementation plans 
5. Ensure a smooth transition from recommendation to implementation including the preparation of performance metrics from which progress will be gauged
    

Education Degree

Bachelor's Degree

Required Experience

• 7 – 10 years of business experience
• Experience in managing 2 – 3 major business projects from concept to implementation 
• Experience in Customer Service, Supply Chain and/or Finance preferred
• Lean experience preferred

Skills

1. Solid knowledge/understanding of business processes
2. The ability to manage multiple projects at the same time is critical to the success of this role 
3. Strong influence skills with the ability to build strong, collaborative relationships and complete tasks without direct accountability 
4. Excellent organization, prioritization and decision-making skills required
5. Strong communication and interpersonal skills are required to effectively manage cross functional teams
6. Overall professional confidence and maturity that commands respect
7. Demonstrated operational leadership capability including driving continuous improvement initiatives both inside and outside direct organizational responsibilities
8. Demonstrated problem solving and decision-making skills involving system design, internal business process development and tactical business decisions
9. Demonstrated analytical and project management skills including data gathering, analysis, development of recommendations and creation of project plans
10. Demonstrated comfort with ambiguity
11. Deep appreciation for quality control
12. Excellent formal presentation skills before small and large groups
     

What we offer

The opportunity to join a company that wi