Customer Support Engineer

Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your commercial, analytical and technical skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Service Team.

In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.

What are your responsibilities?
• Repair and maintenance of complex scientific and analytical instrumentation
• Perform installation of equipment from delivery to sign-off
• Respond to customer by telephone within 4 hours to evaluate problem
• Perform preventative maintenance per maintenance schedule
• Inform appropriate personnel on all problems using ESCALATION procedure
• Maintain manuals
• Submit electronic paperwork timely and accurately
• Maintain excellent communication with Regional Manager on all matters
• Process parts return and repair in accordance with all policies and guidelines
• Keep customers well informed on any open issues
• Manage direct account responsibility with minimal supervision
• Assist in different areas within the District
• Repair and maintain analytical instrumentation with little or no supervision
• Perform all the above duties in accordance with applicable ISO9000 directives and company policy
• Ability to lift up to 50 lbs
• 80 % Travel (including Overnight Travel and some international travel)

What do you need to be successful in this role?
• At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work. Any previous education or experience in chemistry or a chemistry lab is a plus.
• Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these

Great to have:
Bachelor’s degree preferred, AAS Electronic Technology or equivalent


When you join:
• Your career will take off with the ‘New Hire Training’. We continue to stimulate our employees in improving their skills, knowledge and performance by in-house, on-the-job training, and external trainings. We value entrepreneurship and commitment by offering real career possibilities;
• You become part of a growing company where you can shape the future of our work processes;
• Excellent work life balance, Competitive benefits.

Malvern Panalytical is at an exciting stage in its growth and as such can offer the right candidate the ability to develop their knowledge and skills as well as good opportunities for progression. Our benefits package includes a competitive salary, an employer matched 401(k) savings, medical and dental coverage and tuition reimbursement.

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner,