Program Manager - Business Intelligence

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, TX and or must be willing to relocate to the area for this role. 

About the Department:

Cloudflare’s Business Intelligence team plays a critical role in providing the advanced data analytics solution for the company’s business teams. We are responsible for building a centralized cloud data analytics platform using open source technologies that are used by our internal Business Partners and Machine Learning teams. Our goal is to democratize data, support Cloudflare’s critical business needs, and provide reporting and analytics self-service tools to fuel existing and new business critical initiatives.

About the Role:

We are looking for a self-motivated Program Manager to join our Business Intelligence team. You will work with our technical leads in driving the AI/ML and GTM roadmaps while maintaining an end-to-end perspective when determining prioritization.  This role is solely dedicated to supporting the building of internal data environments or the data products that serve internal data customers. The ideal candidate is process driven but remains flexible and iterative, able to manage internal and external stakeholders, and is able to adapt to quickly evolving situations. 

What You’ll Do

• Actively partner with BI managers and team members on quarterly planning and roadmap tracking.
• Engage with various operations teams to plan, track, and manage the execution of programs and initiatives.
• Develop clear and transparent communication channels to align with business stakeholders and other delivery teams and ensure relevant audiences receive appropriate updates on programs and projects.
• Support BI managers in requirements gathering, project tracking, meeting alignment, documentation and requisite follow-up.
• Collaborate with team leads to develop executive reporting materials (e.g., executive steer co, weekly updates, key artifacts, etc.).
• Facilitate communication between business stakeholders and the development team.
• Support the management of data sourcing schedules, timelines, and milestones for the implementation and delivery of the projects and programs.
• Organize daily activities: meetings, reporting, follow-up, to support the ongoing management of programs in flight.

Required skills, knowledge, and experience:

• BA/BS in Business Administration or Computer Science, or an equivalent combination of education and experience.
• 3-5 years experience in planning and prioritization for highly cross functional teams
• Excellent oral and written communication, proven track record of effective communication at various levels including executive level.
• Strong competency with project management tools (Confluence, JIRA) and various development methodologies (Agile, Waterfall, Scrum, etc).
• Comfortable managing tight deadlines, changing priorities, and ambiguity.
• Knowledge of technical program management and a desire for continuous improvement.
• Cooperative leader who has successfully gained authority with peers by demonstrating empathy, providing support, and motivating others. 
• Role is based in Austin and you will be working with teams in various time zones.  Expectation to be able to attend day-long in-office sessions.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to