Customer Success Coordinator

About Benson Hill
Benson Hill empowers innovators to develop more healthy, tasty and sustainable food by unlocking the natural genetic diversity of plants. Benson Hill’s CropOS™ platform combines machine learning and big data with breeding techniques and plant biology to drastically accelerate and simplify the product development process. This platform allows for cost-effective and more efficient ways for companies to analyze and make improvements in plant genetics. Benson Hill brings a unique and holistic approach to our product and platform development, as we span a broader workflow involving trait and seed development, genome editing, and breeding all the way to creating better ingredients and varieties that tap a strong consumer demand for more flavorful and nutritious fruits and vegetables. More information can be found online at www.bensonhill.com. Follow us on Twitter at @BensonHillInc.

Our Purpose and Core Values

Our Core Values are a set of common principles we share that are fundamental to our company’s identity.

• Be Bold!  We redefine boundaries by providing new solutions to difficult problems. Together we are driven to transform the future and will not allow the fear of failure to prevent us from innovating. We voice our opinions, embrace change, and challenge each other to think creatively.
• Be Inspired! We redefine boundaries by providing new solutions to difficult problems. Together we are driven to transform the future and will not allow the fear of failure to prevent us from innovating. We voice our opinions, embrace change, and challenge each other to think creatively.
• Be Real! We understand who we are, what we want to achieve, and what it takes to get there. We hold each other accountable through timely, candid, and well-intentioned feedback. Together we engage in honest communication and healthy debate that leads to success through true alignment.

Position Summary

We are looking for a highly energetic and organized candidate who provides a high level of customer service and personalized attention to support Benson Hill’s acre acquisition process annually.  The contract position will be based in St. Louis.

(Essential Duties and Responsibilities)

• Understand the goals and objectives of the seed sales division that supports grain production for multiple channels of premium soybean ingredients
• Provide support to a team of seed sales professionals; channeling relevant information on leads from our sales and marketing team and managing information in HubSpot
• Make initial contact via telephone for growers seeking interest in seed or grain contracting with Benson Hill
• Transition to data connectivity and customer activation activities once contracted

You Have:

(Competencies and Qualifications)

Experience/Education

• High school diploma or GED equivalent is required
• Minimum 4 years professional work experience required
• Agriculture experience is highly valued; bonus points for HubSpot experience

Required Qualifications

• Self-motivated, dependable, empathetic, and organized individual with excellent written and verbal communication skills
• Committed to working toward shared goals, problem-solving and providing a consistently high level of customer service in a fast-paced, high-volume work environment
• Great attitude and a passion for service
• Ability to learn value-based selling and effectively demonstrate and communicate unique value propositions
• Basic keyboard/PC data entry skills required; Knowledge of PC-based applications (such as Microsoft Office) is a plus