Technical Writer

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Technical Writer

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE

Genworth is currently undertaking an ambitious plan to modernize its IT systems to optimize operational efficiency. This optimization requires a significant shift in Genworth’s technology landscape. These changes need to be captured and documented for internal understanding as well as communicating to 3rd parties and partners.

What you will be doing

• Work with the Cloud Center of Excellence and the broader organization to help understand and document applications, processes and procedures.
• Provide support to Application Owners, Process Owners, 3rd parties and Partners to help understand and document existing applications and processes.
• Assist with developing and maintaining standardized templates for documenting applications, solutions and processes.
• Identify gaps in existing documentation and proactively work to remediate.
• Seek out and transform existing documentation from disparate sources into company standard formats/templates and repositories including ServiceNow, Miro, Microsoft Teams.
• Help capture conversations that occur in formal meetings including diagrams created during whiteboard sessions.
• Work with the Knowledge Management team to understand Genworth standards for documentation practices.
• Gather and organize complex technical content from Subject Matter Experts (SMEs) into easily readable text, tables, charts, and graphics.
• Help on-board and coach new team members with adopting technical writing standards. ​

What you bring

• Bachelor's Degree in Information Technology, or similar field
• Minimum 5 years of experience in Technical Writing
• Proficient in Microsoft Applications such as Excel, Word, PowerPoint, Visio, PowerBI.
• Experience with Diagramming software, especially Miro.
• Experience with ServiceNow.
• Understanding of fundamental cloud concepts.
• Ability to promote a positive work environment at all times.
• Strong analytical and business problem solving skills.
• Strong oral, written, interpersonal and presentation skills.
• Passionate about achieving goals, learning new processes, and technology platforms.
• Excellent planning and organizational skills.
• Past experience working on c