Director, Renewals

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

The Director, Enterprise Renewals at Ivanti leads a global team responsible for renewals and growth opportunities with top global customers. They collaborate with sales to develop strategic proposals, negotiate and execute renewal contracts, and drive customer loyalty and growth. This role offers the opportunity to lead a high-performing team, work cross-functionally with various internal teams, and contribute to Ivanti's mission of elevating Everywhere Work. A top candidate would be motivated by the chance to make a significant impact, work in a diverse and inclusive environment, and be part of a global technology leader.

About The Team

The Global Renewals team plays a critical role in ensuring customers achieve their desired outcomes by retaining, extending and expanding our solutions throughout the customer life-cycle. We manage more customer-facing interactions than any other team and are manically focused on customer retention, revenue growth and ensuring successful renewal of customer contacts. #LeaveNoCustomerBehind The Global Renewals team is a highly collaborative organization working cross-functionally with many teams including customer success, field sales and our worldwide network of channel partners.

What You Will Be Doing

• Lead a global team of Renewal Account Managers
• Maximize license expansion and growth for top global customers
• Develop account management strategies to drive retention and customer satisfaction
• Collaborate with sales and internal teams to identify new business opportunities
• Negotiate and execute renewal contracts aligned with customer and company goals
• Drive expansion opportunities at time of renewal
• Monitor and analyze account performance data to inform decision-making
• Lead, motivate, and train the Renewal Account Manager team

To Be Successful in The Role, You Will Have

• 10+ years of software management experience
• Experience in renewals, account management, sales, and sales strategy
• Demonstrated track record of building and leading high-performing teams
• Strong collaborative and team-oriented approach
• Excellent presentation and negotiation skills
• Passion for customer success
• Bachelor's degree in Business, MBA a plus
• Ability to develop and implement account engagement strategies

Roadmap for Success

• First 90 Days:
  • Understand the Ivanti culture, values, and mission
  • Familiarize yourself with the Strategic Enterprise Renewals team and their responsibilities
  • Build relationships with key stakeholders in Sales, Customer Success, Legal, Finance, and other internal teams
  • Review and analyze the existing renewal portfolio and identify areas for improvement
  • Develop a deep understanding of Ivanti's products and services
  • Meet with top global customers to understand their needs and challenges
  • Set performance goals and expectations for the Renewal Account Manager team
• First 6 Months:
  • Implem