Assistant Manager: Executive Housekeeper

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

Responsible for assisting the Director of Housekeeping and Housekeeping Manager with all the daily operations of the housekeeping department, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including hiring, scheduling, staffing, team development, room inspections, training and development of employees. This person will also be responsible for the deep cleans, inventories, and guest services.

 

Job Specifications:

• Starting Wage: $58,461.98 - $65,358.10
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: [[commissionPack]

 

Job Responsibilities:

• Provides supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Housekeeping management of hotel rooms and Residences.
• Housekeeping management of Laundry Operations and Public Areas.
• Uniform operations management and tracking/inventory
• Assistance with linen/supply inventories x2 annually
• Guest Services management, including guest interaction, follow up, and rebound reports.
• Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Demonstrates high level of productivity
• Monitors house count and make staffing adjustments accordingly.
• Hiring, staffing, scheduling and training
• High level of accountability for training and standards
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping staff in details of work.
• Provide staffing, training, coaching and performance reviews for the housekeeping department.
• Ensures employees understand expectations and parameters.
• Empowers team members to provide excellent customer serv