Senior Fire Alarm Technician

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Sr. Commercial Fire Alarm Technician! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.  

Location:  Louisville, KY

Summary:

The Senior Fire Alarm Technician is responsible for installing and/or servicing a wide variety of low voltage systems with an emphasis on Fire/Life Safety, Nurse Call, CCTV and Access Control systems. The Senior Fire Alarm Technician provides excellent customer service to all clients, while working effectively and efficiently in a high-paced environment.

What You'll Do:

• Provides timely and efficient support to clients and their representatives.
• Provides on-site and remote support and troubleshooting on a variety of fire/life safety systems.
• Performs on-site repairs, when possible, to resolve issues in one trip and owns the ticket through completion if return trips are required.
• Advises customers on repairs, replacements, upgrade needs and other options.
• Provides training for clients and end users, and gets customer sign off.
• Assists installation division with programming and installation when necessary.
• Performs upgrades and alarm takeovers as needed.
• Communicates effectively with manager and support staff by submitting all necessary documentation (part numbers, description, photos, etc.) on service tickets.
• Maintains an accurate inventory of service parts on company provided vehicle.
• Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.

Other Duties:

• Takes part in on-call rotation for emergency after-hours service.
• From time to time may be called upon to assist in other divisions including but not limited to: Commercial Access Control, CCTV, Residential/Commercial Service, Residential Security, and Fire & Life Safety.

What You'll Need:

• High School Diploma or Equivalent
• Field experience or equivalent education or certification
• Valid Driver's License 
• Knowledge of all NFPA codes and standards (fire, elevator, HVAC and electrical) and common materials, multiple manufactured products and installation processes 
• Knowledge of how to read and interpret architectural, electrical, and mechanical drawings 
• Ability to work with Drill, Ladders and Hand Tools 
• Telephone skills
• Troubleshooting
• Problem solving skills 
• Mathematical skills
• Ability to clearly and effectively communicate verbally and in writing in English 
• Maintains high level of professionalism 
• Ability to manage time effectively and efficiently 
• Ability to multi-task; Detail Oriented 
• Regular and reliable attendance 

Minimum Qualifications:

• High School Diploma or Equivalent
• Experience in Fire Alarm Field
• Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook
• Possess a valid driver’s license
• Eligible to work in the U.S. without sponsorship
• Extensive experience in the troubleshooting of Fire/Life Safety systems
• Possess a Texas Fire License (FAL) 

Preferred Qualifications:

• Experience with several of the following brands: Silent Knight, Notifier, Firelite, Gamewell-FCI, E3, or similar brands.
• NICET Certification a plus 

Physical Demands:

• Ability to operate computer, phone and other office equipment as needed
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to complete site surveys and identify code issues and solutions
• Ability to lift/carry up to 50 lbs. repeatedly during work hours
• Ability to climb up and down ladders and/or step stools repeatedly during work hours
• Ability to sit/stand for long periods of time during work hours
• Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
• Ability to work in a wide range of temperatures (indoor/outdoor)
• Ability to travel up to 75% of the time between job sites and customer locations
• Ab