Sr Site Reliability Engineer (CDSS - Advanced URL Filtering)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks operates a vast hybrid infrastructure and is among the largest GCP customers. As a Site Reliability Engineer on the CDSS Advanced URL Filtering team, you will play a key role in shaping the reliability and scalability of our systems. This position offers the opportunity to work on cutting-edge technologies, tackle complex challenges, and contribute to the success of innovative solutions that protect our customers.

Your Impact

• Optimize infrastructure costs by monitoring resource utilization, rightsizing instances, and reducing waste to improve cost-efficiency.

• Define and manage service-level objectives (SLOs) and related metrics to ensure service reliability and align with business goals.

• Design and maintain secure cloud infrastructures that prioritize reliability, scalability, and efficiency.

• Develop expertise in new technologies to enhance infrastructure and operations.

• Collaborate with cross-functional teams to ensure applications are production-ready and highly available.

• Automate deployments, monitoring, and alerting to streamline operations and improve reliability.

• Diagnose and resolve critical issues, driving optimization and continuous improvement.

• Participate in on-call rotations to support seamless service operations.

• Contribute to design reviews to enhance system performance and scalability.

Qualifications

Your Experience 

• Creative thinker and collaborative team player with strong communication skills and a drive to make a meaningful impact.

• Cloud and Infrastructure: Expertise in provisioning and managing cloud infrastructure on public or private cloud platforms (GCP, AWS, or Azure preferred), with strong proficiency in tools like Kubernetes, Terraform, and Ansible.

• Database Operation: Proficiency in managing and optimizing SQL and NoSQL databases, including operational tasks such as provisioning, scaling, monitoring, backups, and troubleshooting. Experience with platforms like MongoDB, Redis, PostgreSQL, and MySQL is preferred.

• System Reliability: Deep understanding of distributed systems, high-availability architecture, and strategies for scaling and optimizing system performance.

• Service-Level Management: Proven experience defining and managing SLAs, SLOs, and SLIs to ensure service reliability and business alignment.

• Cost Optimization: Expertise in monitoring and optimizing cloud infrastructure costs, including resource allocation and implementing efficient practices.

• Load Balancing and Networking: Hands-on experience with Envoy or similar load balancing technologies, along with strong Linux system administration and advanced network troubleshooting skills.

• Automation and Development: Advanced skills in programming