SCADA Support Engineer

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary:

The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions.

This role is based full-time in our office in San Diego, CA or Bend, OR. Specific location details and expectations will be discussed during the interview process.

Job Description:

 *This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned 

Position Responsibilities and Duties: 

• Technical lead for SCADA troubleshooting and diagnostics including but not limited to; plant controls, data acquisition, field level devices, and network related issues. 

• Support DAS (data acquisition system) installations and retrofits on existing PV systems on an as needed basis. 

• Document existing equipment and functionality as it relates to the PV plant communications network and DAS systems. 

• Utilize software based diagnostic tools to aid in troubleshooting of complex plant SCADA systems. 

• Maintain point of contact to SOLV Energy O&M team for SCADA technical support requests. 

• Identify appropriate escalation path for problems that require SCADA engineering support. 

• Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting and diagnostics. 

• Maintain support records and maintenance activity for SCADA devices deployed in the field. 

• Contribute to the design and requirements for SCADA solutions by providing voice of customer feedback. 

• Develop and maintain support knowledge base for SCADA related troubleshooting and diagnostics. 

• Deliver service and support to end-users using a variety of third-party software monitoring applications. 

• Identify and learn appropriate software and hardware used and supported by the organization. 

 
Objectives or Goals to Measure Performance: 

• Adherence to Company policies and procedures 

• Understanding of and adherence to safety and quality procedures and practices 

• Customer/Client satisfaction 

• Improved personal professional growth and education 

• Positive project team attitude 

 

Minimum Skills or Experience Requirements: 

• Technical or engineering degree in a related field, or verifiable applicable field experience. 

• General knowledge of SCADA system design, setup, commissioning and support. 

• Understanding of PV Solar Plant AC and DC electrical design and operation fundamentals. 

• Experience with basic PV solar monitoring functions and designs. 

• Experience in a customer support role with direct customer interaction. 

• Customer escalation and conflict resolution skills desirable. 

• Knowledge of Serial RS-232 / RS-485, and Ethernet TCP/IP networking a plus. 

• Excellent communications skills. 

• Ability to perform scheduled maintenance and respond to system outages during off-hours. <