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Elder Care Consultant – Care Coach Team
Workplace OptionsUnited Statesfull_timeVerifiedPosted 14 Jan 2025
About the role
Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Elder Care Consultant – Care Coach Team
Location: Raleigh, North Carolina
Onsite/Hybrid/Remote: Hybrid
Required Education: Masters degree
What you will do:
Elder Care Consultants on the Care Coach Team work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. The ideal candidate would have experience with older adults, individuals with disabilities, caregivers/loved ones, and/or care providers. A background in Social Work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and referrals, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, punctual, professional, and motivated self-starters with an ability to prioritize and multi-task.
Responsibilities:
Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:
What we offer:
At Workplace Options, we don’t just deliver wellbeing se
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Elder Care Consultant – Care Coach Team
Location: Raleigh, North Carolina
Onsite/Hybrid/Remote: Hybrid
Required Education: Masters degree
What you will do:
Elder Care Consultants on the Care Coach Team work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. The ideal candidate would have experience with older adults, individuals with disabilities, caregivers/loved ones, and/or care providers. A background in Social Work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and referrals, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, punctual, professional, and motivated self-starters with an ability to prioritize and multi-task.
Responsibilities:
- Assess the Employee’s needs through targeted questioning.
- Obtain employee’s personal information and information on the individual needing care.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched referrals that meet the client’s needs.
- Perform quality assurance callbacks to our clients.
- Contact businesses or private individuals by phone in order to provide confirmed/ matched referrals to meet the Employee's needs.
- Produce grammatically correct and error free cover letters, Care Plans and resources.
- Maintain communication with clients and associated EAPs as required.
Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:
- Master's Degree.
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building and interpersonal communication skills.
- Ability to maintain high quality work in all aspects of the position.
What we offer:
At Workplace Options, we don’t just deliver wellbeing se
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