Assistant Branch Manager - Waldport Branch

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for the delivery of high quality, efficient operations, sales, and service to Bank clients. This includes the professional development of all staff to include proper hiring, training, and coaching of all employees. Primary responsibility for the certifications, operations and audit functions of the retail branch. Participates in branch training and cross-training for all newly hired and existing employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Completes monthly certifications to ensure compliance with current 1st Security Bank policies and procedures.

• Ensures the branch receives an annual audit score of “Satisfactory”.

• Assists the manager in attaining branch goals by coaching staff on their sales activities.

• Provides leadership, training, and supervision to staff by scheduling documented weekly coaching sessions with each team member and utilizing their Branch Development Plan.

• Ability to multitask and prioritize job responsibilities as required while maintaining organization.

• Ensures excellent customers service skills are practices by all staff members.

• Professional oral and written communication skills and follow-up when corresponding with employees and customers.

• Assists with Retail Support by participating in the call queue for all retail staff.

• Meets weekly with the Branch Manager to discuss updates on employee status.

• Ensures sufficient staff coverage to meet customer needs.

• Primary contact for branch facility issues.

• Maximizes income and minimizes expense through ongoing improvements of branch procedures and practices.

• Provides operational support by communicating, implementing, and monitoring compliance with bank policies and procedures

• In the absence of the branch manager, is responsible for branch administration and operations including product sales, customer services, security and safety.

• Performs Personal Banker functions/duties, including opening new accounts for businesses and households.

• Researching and problem solving customer issues or complaints that require a management-level decision.

• Adheres to 1st Security Bank Core Values, policies and procedures.

• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.

• Performs other duties as assigned.