Business Execution Lead - Digital Design Innovation

Business Execution Lead – Digital Design Innovation, Commercial Bank & Corporate and Investment Bank

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. For additional information on this line of business, refer to the external Careers Site at www.wellsfargojobs.com.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals.

The Role

We are seeking a dynamic and results-driven Business Operations lead to join the Digital Design Innovation (DDI) team to deliver transformative customer experiences for our global Commercial Bank & Corporate and Investment Bank (CB/CIB) clients.

They will be responsible for ensuring the smooth and efficient execution of existing business and team operations and proactively identifying and implementing improvements to optimize team performance and productivity.  They will work with our key partners in CI/CIB Digital, Third Party Compliance, Sourcing, Finance, Consumer Digital and other enterprise functions to enable DDI to manage risk, increase operational efficiencies and ensure cohesiveness across the digital landscape.

Key responsibilities and accountabilities include the following:

• Oversee and manage core operational processes, including vendor management, budget, risk operations and other enterprise protocols DDI must adhere to.
• Partner directly with business owners, product, technology, enterprise CX transformation, design focused journey leaders and design discipline leaders to identify areas to optimize.
• Spearhead tool strategy: research and recommend new technologies, build business cases, and implement tools which address pain points and/or enable capacity growth.
• Lead all optimization efforts in conjunction with our agile approach to delivery.
• Bring peers, partners, and executives along in their understanding what change is needed with periodic updates on outcomes and incremental value.

The Candidate

The successful candidate will have experience operating in an agile function with a defined understanding of business operations and how the function fits into an overarching organization. The individual can navigate effectively in a matrixed organization, develop partnerships with many stakeholders and lead through influence. They will have a proven track record of driving operational improvements and achieving measurable results.  The role requires a sense of urgency, passion for results, and personal accountability for achievement.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in business operations
• 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting.
• Proficient in understanding and identifying opportunities for engagement model optimization throughout digital organization.
• Comfortable with budgeting planning and review processes, including being point of contact.
• Apt in routine legal review processes and skilled in documenting processes and providing routine updates to leadership team.
• Experienced in providing toolkit optimizations whether be through providing increased efficiencies, easing team member pain points or advancing new skillsets.
• Trained in vendor management consistent with onboarding, sunsetting, contractual obligations and ROI assessment.
• Proven track record in Lean UX & Agile delivery environments
• Honed analytical skills coupled with proven problem-solving capabilities
• Comfortable with ambiguity and able to shape and drive work independently
• Proactive problem solver with a bias toward execution and a strong sense of urgency: demonstrated track record of getting things done,