Program Manager II (Supported Employment)

Program Manager II (Supported Employment)

Job Overview

Schedule/Location: This position is located at the Plaza Health Center, located in SE Portland, OR. The schedule for this position is typically Monday through Friday, 8:30 a.m. to 5:00 p.m. but may require flexibility at times to accommodate program need.

Position: Program Manager II

Program: Supported Employment

Cascadia’s Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description: Cascadia’s Supported Employment program offers a new path for our clients — a path of independence, hope, and recovery. The support of an employment specialist can help give clients the confidence they need to move forward and create meaningful long-lasting change toward financial freedom. The work our Supported Employment team accomplishes is an important component to building a stronger community and supporting the whole lives of our clients.

Our Supported Employment Program is based on the Individual Placement and Support (IPS) model, a nationally known, evidence-based practice backed by substantial research validating its success. Individual Placement and Support (IPS) model focuses on:

• Individual strengths, skills, and abilities
• Promoting individual recovery and wellness
• Personalized and long-lasting services for long-lasting employee success.

Cascadia Employment Specialists provide personalized support throughout the job process — including the search, application, hiring processes, and transition (such as promotion and transfer).

Position Description: The Program Manager II works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff.

This position must understand, appreciate, and respect the individuals within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of safety and acceptance.

Essential Responsibility

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary. 

General:

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.

• In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.

• With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints

• Assist with the development of an operating budget to support the programs goals and objectives.

• Monitor expenditures monthly and control costs; ensure expenditures stay within budget.

• Attend both internal and external meetings to collaborate, problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.

• Oversee and leverage clinical data to monitor performance and assist in decision making.

• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.

• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.

• Provide input into the development of policies, procedures, and systems in support of program goals.

• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.

• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.

• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

• Maintain accurate and up-to-date documentation that ensures compliance