Director, Revenue Cycle

Director, Revenue Cycle

Locations: Colorado Springs, CO (Onsite)

Why Ascend?

Come work for a company that is transforming the industry!

We are Ascend Clinical, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of tests each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing.

Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment.

Job Summary:

The Director of Revenue Cycle is responsible for overseeing the day-to-day operations, performance, and continuous improvement of the revenue cycle functions. This position provides leadership and operational support for patient services, insurance verification, billing, denials management, collections, cash posting, and reimbursement activities. The Director works collaboratively with Finance, Operations, Compliance, Sales, and Laboratory leadership to maximize revenue, improve cash flow, enhance customer service, and ensure compliance with all applicable federal and state regulations.

The Director is responsible for implementing operational strategies, monitoring key performance indicators, troubleshooting and resolving system issues, and building a high-performing team focused on quality, accountability, and service excellence.

Responsibilities:

• Develop departmental goals, objectives, and operational plans aligned with organizational priorities
• Establish and maintain policies, procedures, and workflows to support efficient revenue cycle operations
• Prepare and analyze operational and financial reports, including accounts receivable, collections, denials, and cash flow metrics
• Monitor accounts receivable balances, aging trends, and bad debt performance to ensure achievement of established targets
• Ensure timely billing and collection activities in accordance with organizational standards and payer requirements
• Identify opportunities for workflow improvements, automation, and process standardization
• Optimize staffing resources and operational capacity to support organizational growth and service objectives
• Develop and monitor revenue cycle performance metrics and service standards
• Review department performance regularly and implement corrective action plans as needed
• Analyze trends and key performance indicators to drive operational improvements and financial outcomes
• Ensure adherence to departmental policies, procedures, and productivity expectations
• Manage and develop supervisors, managers, and staff within the Revenue Cycle organization
• Conduct regular staff meetings to communicate goals, priorities, and organizational initiatives
• Provide coaching, mentoring, and performance management to support employee growth and engagement
• Develop employee training and professional development programs
• Foster a culture of accountability, collaboration, customer service, and continuous improvement
• Partner with Information Technology and business stakeholders to optimize revenue cycle systems, reporting capabilities, interfaces, and automation initiatives
• Oversee patient services, billing, collections, and reimbursement activities
• Ensure effective resolution of complex patient, client, and payer issues
• Partner with internal stakeholders to enhance customer satisfaction and support business objectives
• Support client retention efforts through responsive service and issue resolution
• Ensure billing and collection practices comply with applicable federal, state, and payer regulations
• Maintain working knowledge of