Senior Revenue Operations Manager

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Grow With Us

We are looking for a Sr. Revenue Operations Manager to join us in the Menlo/San Francisco office. You will be working directly with our Sales, Marketing and Customer Success teams, as well as leadership, to identify profitable growth objectives that support our expansion effort and close more deals. Your responsibilities will focus on elevating our operational efficiency and success. 

The ideal candidate will have experience in shaping revenue operational functions from scratch. You’re not afraid to dive deep into the details, geek out over data, and have an interest in growing their career at a fast moving, VC funded startup.  You are someone who can easily work cross-functionally (marketing, sales, this role will touch almost all parts of our organization), and have a vision for how the entire revenue tools system should be structured. Ideally, you are passionate, detail-oriented, an excellent communicator, independent thinker and incredibly creative. 

This is a hybrid role based in Menlo Park and San Francsico, CA. The ideal candidate is comfortable working from our office at least 4 days per week. SaaS B2B experience is required.

Day in the Life

1. Systems and technology 

• Own the “tech stack” of softwares that the GTM team (marketing, sales, customer success) uses. You will hold the entire picture of our GTM system in your head. 
• Know the ins and outs of each software and its configuration. You will be the point person for everyone on the GTM team for questions about tools. 
• Understand deeply the connections between various softwares, especially around the data connection, to ensure we have smooth operation. 
• Build ad hoc automation using Google Sheets, Zapier, and anything else needed when “in a pinch” to create band-aid solutions. 
• Make purchase decisions on new software to be added into our stack, considering cost, ROI, data integrity, integrations, and other factors. 
• Our tech stack includes: 
• Marketing: Hubspot, Drift, Google Ads, FB Ads, Apollo
• Sales: Salesforce, Outreach, Moonclerk
• Customer success: Strikedeck, Intercom, Mixmax, Wootric
• Data: Segment, Mode
• Some examples of tasks that came up in a week are:
• Drift and Hubspot assigning the same lead to different SDRs. Need fixed. 
• FB tracking pixel was duplicated. Need to identify why and remove one. 
• Switch implementation of Google Analytics from Google Tag Manager to Segment.
• Add a “franchisee” field to Salesforce and make sure AEs use it correctly.
• Capture notes around “missing product features” during sales calls, and pass that onto the product team in a structured way.

1. Process and people

• Create standard operating procedures for sales and customer success teams, around topics such as: lead engagement, customer handoff, refunds.
• Drive organizational change management. Engage with senior stakeholders and own delivery on key projects to move the organization forward.
• Document processes in docs and wiki, and continue to update them as the source of truth.
• Problem-solve operational issues as they arise. You are the go-to problem solver on the GTM team, especially for cross-team tasks. 
• Work cross functionally across marketing, sales, customer success teams to make sure all angles are considered in decision making, to ensure a smooth customer journey. 
• Enforce key processes and ensure data is clean and up to date.  
• Some examples of tasks that came up in a week are:
• Collect and pass down client notes from the s