Field Technician II

Type of Requisition:

Incumbent

Clearance Level Must Currently Possess:

Confidential

Clearance Level Must Be Able to Obtain:

Confidential

Public Trust/Other Required:

NACI (T1)

Job Family:

Field Service and Support

Job Qualifications:

Skills:

Active Directory (AD), Computer Hardware, Handheld Devices, Technical Support, Virtual Private Networks (VPNs)

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

No

Job Description:

FIELD TECHNICIAN II

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Field Technician II for a career where your growth is just as important as the mission you support.
 

Seize your opportunity to make a personal impact as a Field Technician II

supporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to

HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT

• • Provide outstanding customer support assistance via phone and email in Windows 10/11.

  • Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.

  • Meet SLAs in a high volume work environment and the main CDC campus.

  • Utilize solid MS  Office 365 Outlook

  • Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.

  • Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.

  • Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices

WHAT YOU’LL NEED TO SUCCEED

• IT related experience troubleshooting hardware and software, and connectivity issues.

• IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365.

• Familiarity with a high paced SLA driven environment

• Experience troubleshooting Windows 11, MS Office 365 Outlook.

• Experience configuring MAC desktops and Laptops

• Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).

• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.

• Knowledge of the Service Now - Ticketing System.

• ​High School Diploma or GED

GDIT IS YOUR PLACE

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $28.90 - $39.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings