Sr. Security Product Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

ServiceNow is looking for a ServiceNow Product Expert with solid platform and configuration experience, as well as broad understanding of Cloud Security[GN1] . This individual should possess deep knowledge of the ServiceNow Platform from an Administrator perspective and clearly understand the Shared Responsibility model in a Cloud / SaaS offering.

This critical role will be required to review and assess ServiceNow’s platform as a whole and concisely articulate and draft Security Best Practices and Recommendations when using the NOW Platform to lead the development of new documentation, guides, videos and other enablement material focused towards ServiceNow Customers.

The candidate will draw from their career experience of managing a ServiceNow instance, to provide tailored guidance on the best solution for a particular set of challenges and/or priorities. This candidate will be working inside the Office of the CISO team in the Security Organization, who work with a wide range of customers and partners on a daily basis addressing Security concerns and challenges.

What you get to do in this role:

• Build lasting relationships across various teams within ServiceNow
• Perform as a change agent within ServiceNow and for its customers
• Represent the Security Organization in customer-facing activities
• Provide training, support & enablement to other teams and organizations within ServiceNow
• Generate customer-facing documentation to be consumed by thousands of customers world-wide
• Research new ServiceNow markets, offerings, and releases to discover how they impact our security program and features.
• Draft and publish world class documentation around specific security recommendations for ServiceNow’s products and capabilities
• Partner with ServiceNow's Product teams to understand their different products and capabilities
• Work together with different ServiceNow Security teams to help drive security improvements within the platform

Qualifications

• 6+ years of related experience with a Bachelor's degree; or equivalent work experience
• Understanding of Cloud Service Providers, Cloud Operations and Cloud Computing
• Understanding of Cloud Security practices and attack vectors

To be successful in this role you have:

• Excellent experience with Administrating and/or Deploying a ServiceNow Instance
• Ability to articulate complex issues to peers, executives, and customers
• Strong interpersonal skills
• Self-motivated and driven; ability to perform and excel with little supervision
• Excellent collaborator and teammate; ability to foster and feed off coworkers
• Great team player 
• Customer-centric mindset 
• Excellent presentation and communication skills (E.G., strong customer-facing skills)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment