Jr. IT Administrator

Job Type Full-time Description

 

Primary Goal: The Jr. IT Administrator position is a hands-on role requiring technical help desk , problem solving, and communication skills. In addition to working in a fast-paced environment resolving end-user laptop issues, this position will provide opportunities to work on a variety of IT support projects in areas such as password resets, mobile device configuration, end user support, and incident response. It shares responsibilities in both IT infrastructure management and analyst/service desk roles, with time split in each area. The Jr IT Administrator will also participate in internal and external IT audit processes and requests.

Responsibilities: 

• Day to day basic IT Support needs
• Monitor ticket queues and triage as necessary. Create and document service requests, issues, problems, and changes. 
• Provides hands-on troubleshooting/support as needed. 
• Provide desktop/technical support (including administering and maintaining end-user accounts, passwords, email, and phone systems).
• Manage Onboarding and Offboarding for various systems
• Configure, Deploy, and Manage IT assets. Lift and move computer equipment (up to 50 lbs.).
• Administer various services to users and groups within the organization
• Make recommendations for improving the IT service delivery to accommodate growth.
• Collaboratively build and maintain knowledge base for IT support.
• Assisting in IT Audits for internal procedures as well as client requests
• Manage, support, and automate software, hardware (including network and VoIP equipment) deployed in the organization.
• Receiving, configuring and shipping any client requested language service equipment.
• Execute test for user acceptance testing scenarios for GLOBO applications.
• Other duties as assigned

Requirements

 

Required Minimum Education and Experience:


Associates Degree or Higher in relevant field or equivalent career experience
2+ years in the IT Support field
Experience in an IT administration role supporting multiple services and devices
Working knowledge of IT operating systems, hardware, and software
Basic knowledge of mobile devices, laptops, password management and ticket tracking software.
Experience with Google Suite and Apple/Mac Operating System preferred


Additional Preferred Requirements:


Ability to work independently in a decentralized environment without the reliance on direct authority
Highest level of personal and professional integrity and ethics
Broad understanding of current and emerging technology practices
High level of initiative, accountability, and follow-through
Value strong teamwork and collaboration skills
Demonstrated problem-solving and decision-making skills
Ability to manage multiple initiatives and projects and prioritize needs
Strong sense of service and passion for the company and business
Authorized to legally work for any employer in the United States
Willingness to submit to any requested background checks
Fluent in English