Manager, Project and Program Management

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
The Project/Program Manager, for Lead to Cash (LTC), will join a high-impact team, in DIO-CRO, accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Equinix’s LTC strategic initiatives. The LTC PM is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, technical sales operations, service delivery orchestration, financial management, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The ideal candidate will possess experience in Agile methodologies, particularly in SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.

This is an office-flexible role. In office expectations are 2+days/week to support customers and/or collaborate with their teams.

Guides and advises Lead-to-Cash (LTC) team to complete their projects and is responsible for ensuring that agile standards/methodologies are followed.

Responsibilities

The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technology program director, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation. This role will be responsible for oversight and ownership of business readiness and activation within overall LTC program and operate as part of a larger core team dedicated to the successful delivery of our enterprise operating plan initiatives and lead to cash transformation roadmaps.

• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion

• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution

• Participate in our large-scale SAFe Program Increment (PI) planning workshops, engaging over 200 participants to define Agile Goals, Initiatives, Capabilities, Epics, and User Stories

• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals

• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization

• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively

• Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success

• Leverage data insights to propose project execution strategies and measure results

• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects

• Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness