Jobs and Careers

Senior HR Service Delivery Consultant

141278-NC-CIC Customer Information Ctr, United States, United Statesfull_timeVerifiedPosted 9 Feb 2026

💰 $154,000/yr

About the role

About this role:

Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Workforce Data Administration team as part of Human Resources.

In this role, you will:

Lead or participate in moderately complex initiatives and deliverables within various HR service delivery areas and contribute to large-scale planning related to assigned products and process that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors
Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency
Work closely with the business, product and process owners, and participate in analysis, design, and implementation of product and process improvements as well as quality control initiatives
Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of HR service delivery function, policies, procedures, and compliance requirements
Anticipate, plan for, and reduce the impact of application and infrastructure failures on business delivery by participating in early planning and other risk management activities
Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve HR service delivery goals
Provides guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Required Qualifications:

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience with leading initiatives to improve HR process re-invention
2+ Experience with leading end-to-end ServiceNow HR Service Delivery
2+ Experience with Workday HCM, including Reports & Analytics
Experience with People Operations to improve Service Delivery & Employee Experience
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Intelligent Automation experience
Strong collaboration and partnering skills
Ability to interact with all levels of an organization
Solid critical thinking skills
Operational knowledge of HR tools, processes, workflows
Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
Experience completing industry research and using the information to develop and recommend approach for WF businesses

Job Expectations:

This position is not eligible for Visa sponsorship.
Relocation assistance is not available for this position.
This position offers a hybrid work schedule.

Posting Locations:

1525 W. W T Harris Blvd. - Charlotte, NC
550 S. 4th St. - Minneapolis, MN

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$87,000.00 - $154,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.