Medicare Compliance & QA Associate

About Spark Advisors

Over 20 million American seniors rely on independent Medicare brokers to navigate the healthcare system. These brokers provide support during critical life transitions — but have long lacked world-class insurance technology and services to support their own growth.

Spark was founded in 2020 to close this gap. We are a technology company innovating how the best brokers acquire, enroll, and serve their clients. With our industry-leading CRM, AI workflows, and client services, brokers can finally build the business of their dreams — and help more Americans find quality healthcare. With over 8,000 brokers serving 225,000 beneficiaries, Spark is the fastest-growing Medicare brokerage in the country.

We’re now looking for new builders and operators to accelerate our impact. Our talent-dense team combines experience from top technology and healthcare companies like Square, Ramp, Yext, Oscar, Cedar, and Galileo. Backed by top-tier investors, including Primary Ventures and Viewpoint Ventures, we’re united by a mission to build technology that solves societal needs.

Well-being is a big part of our work — and it applies to our employees too. We offer generous benefits like flexible work locations, sabbaticals for tenured employees, annual company retreats, and monthly socials to keep our team connected and performing at their best. We’re proud that last year, we were named one of Inc. Magazine’s Best Workplaces of 2025.

Join us if you’re excited to redefine an industry and shape what the next era of insurance should look like.

Summary

Spark is hiring an Associate, Medicare Compliance & Quality Assurance responsible for supporting the organization’s compliance operations by managing case intake, tracking case progress, facilitating communication between carriers and agents, and assisting with agent coaching. This role plays a critical part in ensuring timely resolution of compliance matters, maintaining accurate documentation, and promoting adherence to regulatory and internal standards.

The position will report to the Medicare Compliance & Quality Assurance Supervisor and partner closely across our Platform, Contracting, Finance, and Sales teams to maintain the highest standards of compliance across our agent network.

What You'll Do 

• Compliance Case Management & Quality Assurance (80%)

  • Manage the complete lifecycle of compliance cases, including intake, investigation, communication, resolution, and formal closure.
  • Maintain accurate case records in the case management system and ensure timely documentation of notes, evidence, and required follow-up actions.
  • Act as the primary liaison with agents, agencies, internal teams, and carriers to ensure clear and timely communication throughout the case process.
  • Monitor case progress, send reminders, and escalate issues as needed to prevent delays and mitigate compliance risks.
  • Ensure all necessary information is provided to carriers and verify that all steps are completed before closing cases to support audit readiness.

• Agent Coaching & Support (10%)

  • Provide targeted coaching and guidance to agents on compliance requirements, documentation standards, and best practices based on identified risks or performance gaps.
  • Educate agents on policies, procedures, and necessary corrective actions aligned with case findings.
  • Identify recurring compliance issues and escalate trends to leadership for broader coaching or training initiatives.
  • Assist agents and agencies with carrier compliance audits and provide preparation support.
  • Support agents in navigating carrier portals through self-service guides and direct assistance.
  • Maintain records of coaching participation, track completion metrics, and flag gaps requiring follow-up.

• Operational Support (10%)

  • Maintain organized, accurate, and audit-ready records for all compliance interactions and case activities.
  • Assist with preparing reports, summaries, dashboards, or data extracts related to compliance cases, agent performance, and key compliance indicators.
  • Collaborate with the compliance team on special projects, process improvements, and the development or refinement of new workflows.
  • Support additional compliance-related requests assigned by leadership, ensuring flexibility and responsiveness to priorities.
  • Remain agile and adaptable in the continually evolving Medicare regulatory landscape, adjusting processes and support practices as standards change.

What We're Looking For

Required Experience & Skills

• Strong organiza