Retail Supervisor - Tennis Warehouse & Running Warehouse - La Quinta, CA

Description

This role is full time (40 hours/week)

Pay: $20-$28/hour. We anticipate hiring between $20-$24. 

This is a new retail location that hasn't opened. This position requires physically reporting to work in La Quinta, CA.

Sports Warehouse About Us

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

Tennis Warehouse and Running Warehouse are looking for a full-time Retail Supervisor who will be responsible for ensuring that daily retail operations are smoothly executed and that customers receive the highest caliber of service. We are looking for someone who can build a foundation for lasting relationships with new customers and foster an ongoing relationship with existing customers in the retail store and at social events. This individual will be responsible for providing training and guidance and sharing advanced knowledge and skills with peers and answering questions as they arise.

Supervisor Responsibilities

· Set an example for excellent work ethic and accountability.

· Show flexibility, approach-ability, and availability when it comes to communication with employees.

· Provide direction to employees pertaining to daily operations, handling special circumstances and producing excellent work.

· Ensure that workflow is productive and that daily duties are performed accurately and in a timely manner.

· Ensure employees are aware of and adhere to company policies and procedures

· Confidently assess department needs and identify procedures that need development or refinement.

· Make decisions regarding operations as required.

· Effectively explain concepts and deliver training in a way that provides skill and confidence growth in employees.

· Provide feedback to management regarding employee performance and assist in employee reviews as requested.

· Exercise confidentiality and a respect for employee privacy in all aspects of the job.

· Work with Human Resources regarding employee issues in the absence of a manager.

· Work positively with employees from all departments in order to best serve the customer and the goals of the company.

· Maintain professional and appropriate behavior amongst the staff, ensuring that all staff are adhering to Sports Warehouse standards of conduct.

· Attend supervisor and staff meetings when scheduled.

· Continual learning and development of supervisory skills.

Customer Service

· Greet customers and offer warm hospitality throughout their visit.

· Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports

   Warehouse curbside pick-up costumers.

· Display a comprehensive and current understanding of company policies, procedures, products and services.

· Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.

· Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.

· Be flexible during busy times by helping fellow co-workers and multi-tasking.

· Maintain a safe and clean work environment.

· Continuously learn and develop skills, procedures and information relevant to the position.

· Understand resources available to locate answers to product questions.

· Communicate with other departments when necessary, regarding any customer issues.

· Other necessary duties deemed necessary in the daily operation of Sports Warehouse.

· Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Employee Training and Development

· Field questions and provide assistance to Retail Staff as necessary.

· Administer skill and process training to Retail Staff as assigned by management.

· Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics.

Requirements

· One weekend shift may be required.

· Communicate clearly and professionally when speaking and writing.

· Listen well to customers and serve them in a manner that is friendly.

· Solve problems with creativity.

· Operate necessary so