Customer Outcomes GTM Analytics Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team 

Come join the Customer Outcomes Operations team, and work with a talented group of Sales, Services Delivery, Customer Success and Business Operations Leaders. We are focused on partnering with the Customer Outcomes organization to ensure they have the business processes, technology and analytics capabilities required to deliver amazing customer experiences. 

Role 

The Customer Outcomes GTM Analytics Manager is a critically important role, enabling Customer Outcomes to work most effectively globally across Americas, EMEA and APJ to fulfill their commitments to ServiceNow and its customers. The position requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. The ideal candidate can see solutions in sprawling data sets and has the business mindset to convert insights into strategic opportunities for our organization.    

This position reports to the Director, Customer Outcomes GTM Analytics and Planning and will engage with local Customer Outcomes teams in Americas, EMEA and APJ as needed. It encompasses several critical responsibilities: 

· Drive global operational business projects for the Go-to-Market Sales, Customer Outcomes and Training teams 

·Build, develop and maintain data sets and reporting that analyze the business, key operations, and performance metrics    

·Partner with cross functional teams to support high quality, data-driven decisions    

·Develop roadmap and requirements to automate key GTM metrics and analytics; partner with Business Intelligence teams to execute the automation    

· Ensure compliance and consistency to all management reporting globally 

· Create ad-hoc reports for data requests across from various teams outside of Customer Outcomes 

Qualifications

To be successful in this role you have:

· Minimum 5 years combined experience in Business Operations, preferably in a matrixed business partner role 

· Direct experience in Professional Services operating model, preferred 

· Ability to work in a matrix organization structure 

· Expert data analysis, Excel and PowerPoint skills 

· Experience in analyzing data to draw business-relevant conclusions 

· The ability to provide support to the Americas, EMEA and APJ Time Zones 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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