Technical Writing Manager

Job Type Full-time Description

About CloudBees

CloudBees is the leading software delivery platform that enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work.

Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.

CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud and wanting to accelerate their cloud transformation by years. CloudBees is helping customers build the future, today.

About the Role:

We're looking for an experienced Technical Writing Manager to lead our documentation team. The ideal candidate will oversee high-quality technical content development while mentoring writers and collaborating with cross-functional teams.

What You'll Do

• Grow a high performing team of Technical Writers
• Lead a team of remote Technical Writers, providing mentorship, guidance, and career development
• Help Technical Writers refine their writing skills by providing feedback on accuracy, clarity, and consistency
• Track and report on documentation metrics and team performance
• Advocate for user needs and documentation requirements throughout the organization
• Coordinate onboarding for new team members
• Produce high quality technical content
• Establish and maintain documentation standards, style guides, and best practices
• Collaborate with product, engineering, and design teams to align documentation with product roadmaps
• Prioritize the maintenance of content based on metrics and business cases
• Occasionally contribute to content projects
• Drive the technical content strategy
• Suggest new topics and creating processes to help the team deliver high quality content efficiently
• Utilize metrics and data analysis to refine content strategy
• Staying current with best practices, use of new (AI) technologies to deliver valuable content and user experience to customers

Role Requirements

• 5+ years of technical writing experience
• At least 2 years leading technical writing teams or projects for enterprise-level software
• Experience working with Agile development teams
• Native-level English language skills (written and spoken)
• Strong problem solving and communication abilities
• Proven track record developing technical writing talent
• Proficiency with Git, Jira, and markup languages (AsciiDoc, Markdown)
• Ability to work with subject matter experts to clarify and organize complex technical content
• Strong project management skills
• Experience with CI/CD technologies and processes (preferred)
• Experience implementing and maintaining a docs-as-code workflow (preferred)

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.

Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization. In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere.

Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.

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