Boutiques & Operations Customer Care Executive

The Opportunity

 

This position is temporary 6 months.

 

Mission:

Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.
 

What you'll get to do

Centralize the relation with the Customers in the order to cash process:

• Review and provide information about the situation of their orders
• Deal with SAP/e-mail orders
• Review and provide logistic or descriptive information of products
• Review and provide information about delivery data
• Inform the customer of the out of stock that affects the orders
• Review and provide information about invoice data (solve possible invoice issues)
• Review and provide information about the collection and/or liability situation
• Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
   

Tasks within the Order & Delivery management process: 

• Review and unblock the orders for delivery.
• Delivery issues/delay management 
• Modify orders and deliveries
• Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
• Review and provide info requested by the Customer
   

Transport’ management: 

• Group deliveries to be prepared and shipped together to the customer.
• Transport follow-up with Delivery Monitoring
• Review and provide info requested by the Customer
• Invoice management 
• Review and unblock the orders for invoicing and generate the billing document.
   

Overdue or Bad debt: 

• Decision of the action to be taken together with Sales Team and Implementation of the agreed action
   

Claims management: 

• Claim reception and analysis (Check with Commercial conditions, pricing…)
• Creation of Credit/Debit note in the system
• Credit / Debit note billing and AR compensation
• Take care and register customer complaints
• Customer relationship

 

Day to day communication:

• Responsiveness, provide solutions to customer requests
• Analyze and share functional KPIs with customer to detect improvement areas.
• We'd love to meet you if you have

We'd love to meet you if you have

Experience: Minimum 2 years in a similar job
Education: Degree in Business Administration, Logistics or similar
Languages: Spanish and English very fluent, French is highly valuable

Knowledge in SAP and Excel are a must.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package