Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Game Technician I

DEPARTMEN          GamesPerformance GRADE/FLSA STATUS:      H11—Non-Exempt BADGE TYPE/COLOR:                            Key--Blue

REPORTS TO:                                  Supervisor, Games Performance, DR Game Performance Supervisor

SUPERVISES:                                 N/A

JOB SUMMARY:

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Conduct preventative maintenance on gaming devices

Maintain a sense of urgency in responding to calls over the radio

Take initiative to provide internal and external service to guest, coworkers and supervisors

Conduct manufacturers I/O tests

Observe repairs conducted by higher Level Game Technicians

Invoke service recovery

Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls

Translate and explain game recall, pay tables and logs

Isolate and diagnose repairs on gaming devices, sub-component, and related equipment

Install, convert and move gaming devices

Posses the ability to work in a individual, or team environment

Maintain technical brand certification (yearly)

Demonstrate high levels of required service skills on a consistent basis

Delight our guests with outstanding service

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

High school diploma or GED required

 One year electronics Training, Certification, Technical School or experience preferred

Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred

Must demonstrate the following essential knowledge and skills:

Basic electronics knowledge

Use of hand tools

Willingness to learn

Excellent attendance record in previous positions

Attention to detail

Neat, professional appearance with excellent personal hygiene