Supervisor - Foreclosure (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Supervisor Foreclosure will oversee a team of foreclosure specialists and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

Direct Reports

• Foreclosure Specialist
• Document Verification Specialist
• Team Lead – Foreclosure

Principal Duties

• Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Maintain a working knowledge of the Foreclosure process including investor, insurer, client, state, and jurisdictional requirements.
• Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
• Train of new hires on all systems of record, investor guidelines and industry standards.
• Train of team on new processes as implemented.
• Use reporting to manage the team and makes changes to reporting, as necessary.
• All aspects of personnel management including coaching and annual reviews.
• Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Must be able to make business decisions based on likelihood of recovery versus liability risks.
• Performs related duties as assigned by management.

Education and Experience Requirements  

• Bachelor’s degree, paralegal certificate or equivalent work experience required.
• 6+ years of foreclosure or mortgage service-related experience required.
• 1-2 years of management experience preferred.

Knowledge, Skill, and Ability Requirements 

• Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
• Must be effective in multi-tasking and be goal oriented.
• Must be able to work on a team or independently with minimal supervision.
• Must be proficient in Microsoft Office- Outlook, Excel

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

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