Customer Service Representative

** This role is not open for submission from outside staffing agencies**

Customer Service Representative (CSR)

 

Location: 131 Franklin Park Dr, Youngsville, NC 27596

 

What Brought You Here:

• Pay range: $18-$20/hr. depending on experience
• Quarterly Incentive Compensation Bonus Plan based on company performance
• Quarterly safety bonus opportunities
• Shift Days and Hours: 1st (M-F, 8:00am – 5:00pm)
• Benefits starting DAY ONE!

Who You Are:

 

A Customer Service Representative supports the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

 

What You Will Be Doing:

• Answer customer service calls within defined Key Performance Indicators. (Order turnaround, assigned time, customer service order entry rate/cost, call hold/ring time)
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book, creates quotations as required.
• Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.
• Ensure correct warranties are distributed as requested. Adhering to AR processes to meet internal and customer requirements.
• Manages daily customer back orders.
• Maintains appropriate working relationships with internal and external customers

 

Skills You Bring:

• Proven working experience in customer service.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to work full-time, and according to Branch Office needs, Monday through Friday 8AM – 5PM, overtime may be required.
• This position routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, etc.
• Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the job.
• Associate’s degree from a 2-year college or university preferred; and/or 2+ years related customer service experience preferred.
• Proficient computer skills and use of Microsoft Office suite.
• Must pass background check and be authorized to work in the United States.

 

Why Trulite:

 

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

 

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes p