Senior Manager, Loss Prevention Operations

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

General Summary: What business need does this position exist to fill?

This position is responsible for developing and leading multiple teams to achieve department objectives within the Loss Mitigation group. This includes assessing monthly performance, goal setting, quality of work, process management, providing feedback and development of front-line leaders.  

Essential Job Functions: What will be required in the role? 

• Possesses general understanding of collections, customer service, skip-tracing, settlements and deficiency collections. 

• Provides daily goals and strategy to their leaders & teams that will maximize long-term success. 

• Monitors and reviews the process and work of each team to ensure it is effective, within policy and procedure.  

• Administers continuous training and coaching to ensure quality customer service. 

• Identifies and recommends methods to improve processes and business operations. 

• Provides proactive leadership to leaders & teams to achieve maximum performance and continued individual development and succession planning across the department. 

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job? 

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

• Love of listening. We need folks that listen with the intent to understand, not just reply. 

• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. 

• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime - not just themselves. 

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. 

• Management material. We are looking for someone that can lead, manage and grow within our organization. 

Work Experience/Education: Minimum education and/or experience requirements necessary to perform this job 

• High School Degree Required. Bachelor's Degree preferred. 

• 3+ years of management experience in a call center or retail environment. 

• Knowledge of Fair Debt Collection Practices Act is a plus. 

• Required to work a flexible schedule including some evenings and Saturdays. 

Physical Requirements: The physical demands for this job 

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to remain in a stationary position at least 75% of the time 

• Occasionally move about inside the office to access file cabinets, office machinery, etc. 

• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer 

• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations 

• This position could require moving objects up to 20 pounds 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
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