Private Patient Account Manager

Job Description

Private Patient Account Manager

Location: Yorkshire Clinic, Bingley

Hours:  37.5 hours per week, Full-time

Salary: Depending on experience + Benefits

Join our dynamic team at the Yorkshire Clinic in Bingley. Part of Ramsay Health Care, we are a leading provider of healthcare services, committed to delivering exceptional patient care. We specialise in offering personalised solutions to private patients, ensuring they receive the highest level of attention and treatment.

We are seeking a highly motivated and experienced Private Patient Account Manager to drive sales and grow our private patient segment. The ideal candidate will possess a strong sales background, excellent communication skills, and a passion for delivering top-notch healthcare solutions. The successful person in this role will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.

Desirable Experience:

• Sales and customer service experience with proven track record in customer relationship management and business development.

• Tenacious in identifying sales and business development growth opportunities and experience of executing delivery of challenging business and budget deliverables.

• Passion and proven ability to deliver an excellent customer experience for all patients.

• Confident in engaging and building relationships with stakeholders at all levels.

• Strong interpersonal, planning and organisational skills.

• Effective written and verbal communication skills.

• A proven ability to work in both a team environment and independently.

• Flexible and adaptable with a proactive and innovative approach to the role.

• Strong computer skills and literacy (including MS 365).

Benefits:

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) 3x base salary

• Free Training and Development via the Ramsay Academy

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

Responsibilities:

• Develop and deliver a business development / growth strategy for increasing revenue generation from self-pay and insured customers in line with the hospital’s business plan, corporate objectives and with your Hospital Director and Business Relations Manager.

• Understand, track and influence the pipeline of private incoming enquiries and their conversion to initial outpatient appointment through a variety of methods.

• Maximise conversion from outpatient appointment to procedure / admit through a variety of methods.

• Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.

• Support Consultant appointment capacity being fully utilised by working with the SLT and attendance at key activity review meetings.

• Work effectively with the Hospital Director, wider SLT and Business Relations Manager to identify new business opportunities and develop existing services to drive growth in line with hospital business plan and corporate initiatives.

• Work effectively with your site Business Relations Manager in a joined-up approach to delivering budgeted targets.

• Ensure private patients and key stakeholders’ contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth and in line with the Customer Value proposition. Consistently reviewing customer feedback to improve.

• Build and maintain excellent relationships with consultants and all internal and external stakeholders in order to maximise opportunities and encourage loyalty.

• Understand PMI networks and consultant inclusion.

• Provide effective leadership to Private Patient Co-ordinators (where in place)

• Utilise the Brandhub platform to update and maintain all templated toolkits.

About Us:

Yorkshire Clinic is one of West Yorkshire's leading private hospitals set in three acres of woodland in the grounds of Cottingley Hall near Bingley. The hospital opened in 1982 and has 57 bedrooms including one twin-bedded room all with en suite facilities. The five fully equipped theatres, all with ultra clean air technology, are pa