Part-Time Front Office Assistant (Monday - Thursday)

Job Details

Job Location: TND Nashville - Nashville, TN 37203

Job Title:                    Part-time Front Office Assistant

Reports to:                 Operations Director

Level:                          Experienced

Location:                    Nashville

Classification:           Part-time, non-exempt

Education:                 High School/GED
Schedule:                  Monday 8:00am - 3:00pm
                                   Tuesday 8:00am - 1:30pm
                                   Wednesday 8:00am - 4:00pm
                                   Thursday 8:00am - 1:30pm

 

Mission:         
The Next Door Recovery provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary:     
To act as point of contact for incoming calls and guests, as well as support the Admissions and Operations Team in daily administrative tasks for The Next Door Recovery, Inc. (TNDR). 

Primary Responsibilities and Duties include the following:

• Greet new and existing clients
• Greet and direct all visitors, vendors, and employment applicants
• Answer incoming calls and directs to appropriate staff
• Communicate phone messages/packages to staff
• Coordinate and communicate daily maintenance and cleaning needs to contract staff
• Place maintenance calls to vendors as needed
• Responsible for pickup/sorting/distributing mail
• Provide additional coverage, as needed
• Responsible for providing front office orientation for interim coverage
• Misc. projects for staff (printing labels, print jobs, reformatting documents)
• Provide administrative support to Support Services Team and Operations Department
• Ensure front office area is clean and presentable at all times.
• Ensure that all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteers
• Additional responsibilities as assigned

 

Qualifications

Education and Experience:

• High school diploma or GED required.
• Exceptional customer service skills required.
• Minimum 2 years of customer service experience or related experience preferred. 

Other Requirements:

• Possess proficient computer skills Outlook, Word, Excel, and PowerPoint
• Valid Driver’s license

All Employees will adhere to the following professional standards:

• Honor the agency mission:  The mission of The Next Door Recovery is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
• Consistently treat patients and co-workers with the utmost respect.
• Keep ALL information regarding staff, client, diagnosis, group information, etc. confidential at all times.
• Work as a necessary part of the team effort.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings and trainings as required by the leadership of The Next Door Recovery
• Be creative and assist leadership