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Patient Benefits Coordinator - Woods Mullen
Boston Health Care for the Homeless ProgramUnited Statesfull_timeVerifiedPosted 30 Oct 2024
💰 $44,140/yr
About the role
Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.
To learn more about working at BHCHP, watch our video Please Click Here.
Job Summary:
In this role as the Woods Mullen Patient Benefits Coordinator, you will support the enrollment of BHCHP patients into health care benefit programs, provide case management and systems navigation, and support women in identifying individual goals and accessing care. The Patient Services Coordinator will also serve as a motivator, ally, and advocate for BHCHP patients who are staying at the Woods Mullen women’s shelter.
Hours: Full-Time; 40 hours per week, Monday - Friday with creative scheduling possibilities. Specific hours to be determined.
Responsibilities:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.
To learn more about working at BHCHP, watch our video Please Click Here.
Job Summary:
In this role as the Woods Mullen Patient Benefits Coordinator, you will support the enrollment of BHCHP patients into health care benefit programs, provide case management and systems navigation, and support women in identifying individual goals and accessing care. The Patient Services Coordinator will also serve as a motivator, ally, and advocate for BHCHP patients who are staying at the Woods Mullen women’s shelter.
Hours: Full-Time; 40 hours per week, Monday - Friday with creative scheduling possibilities. Specific hours to be determined.
Responsibilities:
- Reliably greet and register all patients in a manner that welcomes, preserves, and supports patient confidentiality, patient rights, and patient dignity.
- Enroll patients in appropriate health insurance and benefits programs as well creatively navigate insurance transitions (ie. Turning 65).
- Schedule primary and specialty clinic appointments in a timely manner, and communicate with patients and providers about appointments. Support patients to attend these appointments with reminders and transportation support.
- Facilitate medical record requests/release of information from outside health care providers.
- Effectively multitask and prioritize clinical duties in a busy clinic environment.
- Support quality and equity goals of clinic team.
- Manage the clerical duties of the front desk including copying, faxing and filing, ordering clerical supplies, and communicating with BHCHP IT department as needed; serve as clinic front desk point-of-contact and triage for phone call, voicemails and faxes, appropriately communicating with nurses and providers in follow up.
- Assist patients in navigating healthcare, recovery, and social service systems; serve as a liaison between the SUD treatment, medical treatment, and social service systems to facilitate connections across all systems of care.
- Collaborate with the supervising clinical staff to determine priorities and appropriate work assignments; communicate proactively orally and in writing with the clinic team and collaborating partners in order to
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