Assistant Vice President, Senior Digital Solutions

Working Model: Hybrid
We have a balanced hybrid working model to ensure you have the flexibility you need. The successful candidate will balance their time between working in the office (minimum of two days) and working from home. 
 

As Senior Digital Solutions, you will be responsible for continuously innovating and improving the member, and team member, experience while executing the digital strategy of the Credit Union. Responsible for providing strategic and tactical leadership in this highly visible role with the potential for major impact across the organization working closely with various areas of the Credit Union. You will blend business analysis, data science, project management, system administration, vendor management, change management, and digital advocacy skills to drive improvements in the digital domain. Accountable for leading and driving positive changes to elevate the Credit Union’s technical and digital literacy and efficacy, boost tech usage and productivity while improving user satisfaction.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

                Analyze user, system, and department needs then determine viable solutions to meet business requirements. Propose, plan, deploy, monitor, iterate and improve these solutions. Develop business plans to communicate solutions when necessary. Collaborate with various department staff to develop actionable steps that will improve processes and optimize results, while maintaining digital strategy integrity and cohesiveness with other applications. Lead reviews of business processes to devise optimization strategies. Stay up to date on the latest processes and advancements in digital strategy and modernizing systems to improve functionality within the credit union. Document and flowchart business processes to gain an understanding of the processes and their dependencies. Identify improvements to process flows. Develop complex custom reports requested from various business departments utilizing digital applications.  Assess need and priority while determining source of the data. Use data and feedback to drive actions and priorities. Build relevant metrics to measure success if necessary. Build and maintain strong interpersonal relationships with stakeholders and department heads.

             -   Lead the implementation of new efforts and initiatives within the Digital area as it pertains to digital projects, prototyping, piloting, and proof of concept development and implementation. Work closely with various stakeholders within the organization to deploy these initiatives safely, quickly, and effectively. Build measures to track the progress and success of these initiatives. Lead the implementation process and collaborate with other department leads in defining scope, requirements, project plans, and other project documents. Report on status to digital strategy leadership on an ongoing basis, lead meetings and help identify and resolve project team issues. Direct, oversee, monitor, and report on projects during every phase of the project. Collaborate with project leaders and stakeholders and implement the project workplan to achieve project objectives.  Manage the project initiation phase to ensure that project charters are completely and accurately scoped, risks are defined, and budgets are set so that project requests can be presented to senior leadership. Create project transparency throughout the department through project status reporting. Drive project performance through a consistent, repeatable, and predictable project management process. Post implementation, track and classify issues that will hold up closing a project to ones that will be assigned as ongoing support tickets. Ensure that all issues have ownership. Capture lessons learned. Document feedback for other project managers, but also to report to stakeholders.

            -    Oversight (in part or whole) of various digital systems necessary to the execution of this role, primarily online banking, and loan/account origination systems as a primary systems admin. Own process (system) improvement for Digital, optimize peak performance and utilization of the digital applications. Seek to minimize recurrence of software and integration issues; these are accomplished by directly working with each system, supported by Digital Support. Accountable for coordinating with vendors, IT, and various departments to lead and  implement solutions, resolution, and apply digital enhancements and updates. Document user acceptance testing for upgrades, development, and version releases. Lead testing efforts and resolve issues for any new improvements or digital technology while documenting processes. Ensure testing is thorough before updating into production. Work with department leadership to determine what level of communication is necessary, then prepare change communication in collaboration with other ro